We will confirm your service menu, business hours, location, appointment policies, deposit and cancellation rules, staff availability, booking process, frequently asked questions, and escalation contacts. Only salon-approved information and rules are used during setup.

Setup is usually completed in less than a week after receiving the required business information. Timing may vary depending on the selected package, the salon's existing systems, required connections, and how quickly complete information is provided.

In many cases, yes. We first review the salon's current booking process, calendar, policies, and available connection options. Any supported connections, limitations, or required adjustments are confirmed before setup begins.

Yes. The AI Front Desk is designed to handle simultaneous calls so multiple customers can receive assistance without waiting for a single phone line or receptionist to become available.

The AI receptionist can answer approved questions about services, salon pricing, policies, location, and business hours—and anything else we train it on using salon-approved information. It can also send booking links or book appointments when connected, provide SMS follow-up, and follow the salon's approved call-handling rules.

The AI receptionist follows the salon's approved transfer and escalation rules. Calls that require human attention can be transferred or escalated to the appropriate person based on the salon's instructions and availability.

Yes. Owner onboarding, training, and support are included according to the selected package. English and Vietnamese owner support is available to help the salon understand and operate its system.

Yes. A salon can begin with the package that addresses its current needs and upgrade when it is ready. Compatible setup already completed can be preserved when the selected upgrade scope allows it. The new scope is confirmed before additional work begins.

The system is configured around the salon's approved services, hours, policies, booking rules, staff availability, FAQs, and escalation process. Requests outside the selected package are reviewed separately and must be approved before implementation.

Included minutes reset monthly and do not roll over. Additional usage is $0.25 per minute.

No. Each client has one active package and one primary recurring subscription. When upgrading, the old subscription is replaced rather than stacked.